Advocating for change: Improving the airport security experience for people living with diabetes

Travelling with diabetes can be an anxiety-inducing experience, especially when navigating the complexities of airport security. Over the past year, I’ve had the privilege of working with several stakeholders to make this process easier and more inclusive for people living with diabetes. What began as a series of client-reported concerns about security screenings has grown into a rewarding journey of collaboration and change.

How it started

At PDC Health Hub, we began hearing from clients about their challenges at airport security: intrusive questioning, lack of understanding about diabetes devices, and inconsistent screening protocols. Determined to address these issues, I requested a meeting with Perth Airport to share these concerns and explore solutions. To my delight, their response was both open and proactive. What started as a single meeting evolved into multiple discussions focussed on how we could improve the experience for travellers living with diabetes.

Collaboration and progress

One of the most refreshing aspects of working with Perth Airport has been their genuine commitment to listening and implementing changes. I was honoured to be invited to join their Access and Inclusion Advisory Group, where I represent the diabetes community. It’s only one seat at the table (for now), but this opportunity has enabled us to:

• Provide direct feedback on security screening processes.

• Educate staff about the specific needs of travellers with diabetes.

• Host a community event in collaboration with Perth Airport, where we shared insights on traveling with diabetes and what to expect during security screening. The event was well-attended, with a full room of community members eager to learn and engage, as well as airport staff.

Advocating on a National Level

Beyond local initiatives, I’ve also been involved in national to improve airport screening experiences across the country. This has included presenting to senior managers of airport security contractor groups to raise awareness of the diabetes community’s needs and providing feedback on training modules for security personnel. It was incredibly rewarding to review a new training module recently—one that was empathetic, empowering, and a significant step forward in ensuring passengers with diabetes are treated with understanding and respect.

There is also a National Working Party, led by Diabetes Australia, which I am grateful to be part of. I can’t wait to see what positive impacts this group will make in 2025!

Challenges and rewards

Advocacy work is not without its challenges. Social media is a powerful tool for raising awareness, but it can also be a tough space – especially when advocacy is involved. I’ve faced harsh criticism and negative comments while trying to champion better conditions for people living with diabetes. (Never forget there is a human behind a post or account!) However, moments of progress make it all worthwhile. Days like today - when I see meaningful change, such as updated training modules or invitations to present on behalf of the diabetes community - remind me why this work is so important.

A grateful advocate

I’m grateful to be in a position where I can make a difference. Advocacy isn’t always easy, but it’s incredibly fulfilling to see tangible results and know that the voices of people with diabetes are being heard. There’s still much work to be done, but with continued collaboration and persistence, we can create a more inclusive and supportive travel experience for everyone.

Call to Action

To my fellow travellers, navigating it all with diabetes: Your feedback matters. Keep raising your concerns and sharing your experiences. Together, we can drive change. And to those working in industries that impact people living with diabetes, thank you for listening and being willing to learn - it makes all the difference, and doesn’t go unappreciated.

Let’s continue to advocate for a world where living with diabetes doesn’t mean compromising on life’s adventures.